Step 1 – and it’s an important step, is for us to gain a clear understanding of what you are looking to achieve

Step 2 – following our discussions, we communicate to you our understanding of the objectives in writing to enable you to confirm that we have properly understood our mission

Step 3 – is to formulate a plan to achieve the mission, and then agree the plan, the scope of the project and the likely timescale. Once we have your agreement on all aspects of the project, we can start work.

Our aim is to ensure that you get the right advice from the start and that you become a long-term client.